FAQs

1. How long does delivery take?

Orders are usually processed within 24–48 hours and delivered within 4–7 business days.

2. Do you offer free shipping?

Yes, KYOMI offers free shipping on all prepaid orders across India.

3. Can I track my order?

Yes, once your order is shipped, you will receive a tracking link via email or SMS.

4. Do you deliver internationally?

Currently, we deliver within India. International shipping will be available soon.

1. What payment methods are accepted?

We accept UPI, credit/debit cards, net banking, and wallet payments.

2. Is online payment safe on KYOMI?

Yes, all transactions are secured with encrypted payment gateways to ensure complete safety.

3. Can I pay using Cash on Delivery (COD)?

COD availability depends on your location and order value.

4. What happens if my payment fails?

If your payment fails but the amount is deducted, it will be automatically refunded within 3–5 working days.

1. Do I need an account to place an order?

You can shop as a guest, but creating an account helps you track orders and manage your profile easily.

2. How do I reset my password?

Click on “Forgot Password” on the login page and follow the instructions.

3. Can I update my address or profile details?

Yes, you can update your details anytime from your account dashboard.

Can I cancel my order?

Yes, orders can be cancelled before they are shipped.

2. What is your return policy?

Returns are accepted within 7 days of delivery, subject to product condition and policy terms.

3. How long does a refund take?

Refunds are processed within 5–7 working days after approval.

1. How do I place an order on KYOMI?

Select your jewellery → Add to cart → Checkout → Make payment → Order confirmed.

2. Will I receive order confirmation?

Yes, you will receive confirmation via email and SMS after placing your order.

3. What if I receive a damaged product?

Please contact our support team within 24 hours with images of the product.

1. How can I contact KYOMI?

You can reach us via email, WhatsApp, or the contact form on our website.

2. What are your customer support hours?

Our support team is available Monday to Saturday, 10 AM – 7 PM.

3. Can I get styling or gifting advice?

Yes! Our team will help you choose the perfect jewellery for any occasion.

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